Undercover Boss - Episode Guide

Waste Management president Larry O'Donnell pretends to be a new hire within his company. He works at a recycling plant and two landfills, rides along on a garbage truck and cleans porta-potties.

When Coby Brooks, President and CEO of "Hooters" goes undercover in his own company, he finds himself struggling to keep up in a fast-paced kitchen and is, later, forced to take immediate action when a restaurant manager steps out of line.

The CEO and President of 7-Eleven, Joe DePinto, goes undercover in his own company where he discovers that one of his corporate policies has not been implemented on the frontlines and later finds himself inspired by one of his delivery driver's approach to life.

Dave Rife, the owner of White Castle, goes undercover in his own company where he accidentally ruins thousands of hamburger buns after mishandling equipment in one of his bakeries, and also discovers low morale among his employees at a local factory.

Bill Carstanjen, COO of Churchill Downs, Inc., the corporation famously known for its Kentucky Derby, goes undercover at his own racetracks where he faces his fear of horses head-on, and is unable to hold back tears after working for one employee.

Michael Rubin, CEO of the billion dollar e-commerce giant GSI, which provides customer service and product shipments for online orders to numerous top U.S. retailers, goes undercover in his own company where he discovers that rushing through a task can result in injury to others, and that his packing and shipping skills are not up to company standards.

Joel Manby, President and CEO of Herschend Family Entertainment, a national theme park and amusement corporation, goes undercover in his own company where he meets a young man aspiring for his job, and finds that it might be easier to run a boardroom than to captain a boat full of kids.

President and COO of Roto-Rooter Rick L. Arquilla goes undercover in his own company and finds himself overwhelmed with emotion while working alongside several employees who force him to reflect on his past as well as his future legacy as the boss of their company.

Chris McCann, President and COO of 1-800-FLOWERS, America's largest florist and online gift shop, goes undercover where he is shocked by customers' perception of their brand and is later forced to reveal his true identity (a first for the series) .

The President and CEO of Choice Hotels International (Steve Joyce), one of the world's largest hotel chains, will be the first boss to make an undercover journey.

Kim Schaefer, CEO of Great Wolf Resorts, North America's largest family of indoor waterpark resorts, struggles to keep pace working in an aquatic center that can hold nearly 3,000 guests at anytime, and is forced to get her hands dirty when she has to respond to a call no waterpark employee wants to receive.

Mike White, Chairman, President and CEO of DIRECTV, the world's most popular video service that delivers state-of-the-art-technology to over 25 million customers, goes undercover in his own company where he discovers that employees are spending their own money for a specific piece of equipment, and finds himself in an embarrassing situation when he accidentally offends a customer.

Bryan Bedford, Chairman of the Board, President and CEO of Frontier Airlines, a billion dollar a year business that ranks as one of the top air carriers in the country, goes undercover in his own company, where he "gets christened" while emptying a plane's lavatory, contributes to a flight's late departure time and discovers how company-wide pay cuts are impacting his employees' lives.

Steve Phelps, Senior Vice President and Chief Marketing Officer for NASCAR, the sanctioning body for the #1 spectator sport in the U.S., goes undercover with one of the sport's pit crews, participating in an exhausting training session, and also struggles to keep pace working alongside a ground's crew preparing for the "Daytona 500,."

Fernando Aguirre, Chairman and CEO of Chiquita, one of the largest producers of fruits and vegetables in the world, is unable to perform a physically demanding job at their flagship factory and has to be removed from the line. Also, tensions mount when he mishandles a forklift and angers an employee.

Todd Ricketts, one of the owners of the Chicago Cubs, goes undercover within one of baseball's most famous franchises and fights for the chance to redeem himself after being let go on the second day. Also, when a friend recognizes him parking cars, the boss panics that his cover has been blown.

Steven Foster, Co-Founder and CEO of Lucky Strike Lanes, one of the nation's largest chains of upscale bowling alleys, takes an emotional trip inside his own company where he hits the streets as a walking bowling pin to drum up business, experiences a heavy heart when interacting with his employees, and has a heavy hand when working the bar.

Don Fertman, the Chief Development Officer for SUBWAY restaurants, one of the world's largest food franchises, goes undercover where he must learn the endless sandwich combinations while being trained by one of the toughest, no-nonsense employees ever.

The President and CEO of ABM Industries (Henrik Slipsager), one of the nation's largest facilities services contractors, offering janitorial, engineering, parking and security services for thousands of clients, takes a journey within his own corporation.

John Fuller, President and CEO of Johnny Rockets, one of the nation's largest chains of retro-themed restaurants, goes undercover to work in a restaurant for the first time in his career. During his undercover stint, he fails his first taste test when tasked with preparing one of the company's signature hamburgers, and also panics when he thinks his cover has been blown.

Kevin Sheehan, President and CEO of Norwegian Cruise Line, one of the world's largest cruise companies, finds himself in uncharted territory when he's asked to lead nearly 1,000 party-goers in a line dance, and is later forced to reveal his true identity after being recognized by an employee.

Ronald Croatti, President and CEO of UniFirst, one of the nation's largest producers of workwear and uniforms, dons a "hippie" look during his undercover mission, where he finds himself struggling to keep pace with the fast-moving assembly line and is nearly injured while loading one of the company's industrial washing machines.

Sheldon Yellen, the CEO of BELFOR, the world's largest disaster restoration company, goes undercover and becomes frustrated while struggling to hang drywall at a construction site. Also, the boss unexpectedly reveals himself while working alongside an employee.

Denny Slagle, President and CEO of Mack Trucks, the second largest manufacturer of heavy-duty trucks in the world, goes undercover and accidently brings their plant's assembly line to sudden halt, and later discovers that rumors are circulating about Mack moving their operations to Mexico.

The mayor of Cincinnati, Mark Mallory, becomes the first elected official to go undercover as he trades in his key to the city for a stint as a municipal employee, working as a mechanic repairing public transportation vehicles and a sanitation worker whose job entails removing roadkill from the streets.

Rich McClure, the CEO of United Van Lines, the nation's largest moving company, asks his wife to assist him during one of his undercover jobs. Meanwhile, the boss' moving team fears he won't make it through the physically demanding task of wrapping, packing and loading an entire move.

Scott Sibella, President and COO of the MGM Grand in Las Vegas, goes undercover within the walls of the second-largest hotel in the world and faces a group of rowdy gamblers who are quick to point out his shortcomings as a dealer. Meanwhile, the boss also becomes frustrated with the slowness of their computer system while attempting to check-in guests.

Bill Massa, President and CEO of Synagro, the nation's largest waste water treatment corporation, goes undercover in the series' dirtiest mission to date where he finds himself cleaning a tank of 27-year-old sludge and also discovers a flaw that goes against one of the company's goals.

When Baja Fresh CEO David Kim goes under cover, he encounters a problem in one of his stores and makes a shocking decision.

Shelly Sun, the co-founder and CEO of BrightStar Care, one of the nation's fastest-growing providers of private healthcare, travels to the frontlines of her company, where she becomes overwhelmed while assisting a caregiver who's overseeing four toddlers. Also, when the boss' husband, her co-founding partner, joins her undercover, he discovers the game of Bingo is nothing to play around with.

Tim White, the Chancellor of the University of California, Riverside, is put to the test when his role as a teaching assistant is graded by more than 200 organic chemistry students. Later, his physical aptitude is under exam while working alongside the track team, on the second season finale of UNDERCOVER BOSS

The undercover experience is no vacation for Stephen J. Cloobeck, Chairman and CEO of Diamond Resorts International, one of the world's largest timeshare companies, as he finds himself performing a dangerous job that bursts into flames. Meanwhile, the boss also reaches his breaking point with an employee's job performance, forcing him to break his cover.

Dina Dwyer-Owens, Chairman and CEO of the Dwyer Group, the parent company for Mr. Rooter and other national repair brands, embarks on a grueling undercover experience where she works as a plumber, hauls water heaters, fixes ovens and works alongside a grounds crew. Meanwhile, the boss is also shocked to discover one of her franchises isn't following a company policy.

Rick Tigner, President of Kendall- Jackson Wine Estates, causes a shutdown when he struggles to maintain pace on a bottling line, and is shocked by comments made by a delivery driver.

Rick Silva, President and CEO of Checkers & Rally's, one of the nation's largest fast food chains, serving more than two million hamburgers a week, travels to the front lines of his industry, where he's forced to make a drastic decision regarding one of his restaurants.

Bernt Bodal, CEO of American Seafoods, one of the largest seafood companies in the U.S., realizes that despite his past experience as a deckhand, he's not prepared to return to the back-breaking work and dangers involved in a day's work on a fishing vessel. Also, Bodal reaches his boiling point after being lowered into a piping-hot pit at a processing plant for a different undercover assignment.

Lynne Zappone, Chief Talent Officer of Popeyes Louisiana Kitchen, the world's second-largest fried chicken restaurant chain, is frustrated with an employee's lack of Southern charm behind the counter. Also, the Boss is brought to tears by another employee's generosity.

Sam Taylor, CEO of Oriental Trading Company, the nation's largest direct retailer of party supplies and arts and crafts, is concerned when he discovers some of his employees aren't happy. Meanwhile, the Boss causes an unintentional shutdown in his plant when he's tasked with managing the assembly line.

Harlan Kent, President and CEO of Yankee Candle, the leading designer, manufacturer, wholesaler and retailer of premium scented candles, goes undercover where his customer service skills leave several co-workers questioning his true identity, and the Boss grows frustrated with one store's lack of curb appeal.

Mark King, President and CEO of TaylorMade Golf Company, the largest manufacturer of golf equipment and apparel in the world, is forced to break cover when an employee grows suspicious of her new trainee and the Boss grows concerned with a disjointed structure of command at one of his factories.

Chad Hallock, CEO and Co-Founder of Budget Blinds, the largest window coverings franchise in North America with more than 800 franchise locations, takes it personal when two separate franchisees criticize his advertising plan, and one employee turns up the heat when she considers inviting the Boss to her hot tub after work.

Dan DiZio, CEO and Co-Founder of the Philly Pretzel Factory, which sells over 100 million pretzels a year throughout its 120 stores, is forced into action after one franchisee goes rogue, and the Boss is brought to tears when he realizes he let one of his franchise owners down.

Catherine Monson, CEO of FASTSIGNS International, who has never designed or installed one of their signs, finds herself plagued by air bubbles while trying to affix large decal signs, and is also forced to conquer her fear of heights.

Jose Mas, CEO of MasTec, one of the largest builders of telecommunication and energy systems in North America, receives an explosive surprise while heading down a manhole. Also, the Boss is shocked when he discovers that one employee feels rejected by a local community because of her job, on the third season finale of UNDERCOVER BOSS, Friday, May 11 (8:00-9:00 PM, ET/PT) on the CBS Television Network.

Mitchell B. Modell, CEO of Modell's Sporting Goods, gets some major league advice from New York Yankee's pitcher CC Sabathia before beginning his undercover mission. Also, a discontent employee confronts the CEO when suspicions swell about his true identity, and shocking news from the boss causes one employee to collapse, on the fourth season premiere of UNDERCOVER BOSS, Friday, Nov. 2 (8:00-9:00 PM, ET/PT) on the CBS Television Network.

When Ron Lynch, President of Tilted Kilt, a Celtic-themed sports bar and restaurant, goes undercover in his own company, he discovers one Kilt Girl crossing the line with customers. Also, one employee struggles to keep a brave face during unbearable personal circumstances, and the pressure heats up when the boss struggles to keep up in the kitchen.

While undercover in a Cinnabon micro-bakery, one customer nearly blows her cover by asking questions about the cameras. Meanwhile, as our youngest boss featured in the series at age 34, Cole discovers a couple of employees who share her zealous work ethic.

When Stephen J. Cloobeck, Chairman and CEO of Diamond Resorts International (originally featured on the "Diamond Resorts" episode on Jan. 15, 2012), obtains a new chain of resort properties, he goes on an undercover mission for a second time to see how the acquisition is going for the team members and from the perspective of a hotel guest.

Steve Greenbaum, CEO and Co-Founder of PostNet, the fastest-growing design, printing, copying and shipping franchise, dons a drastic disguise for his undercover mission, where he meets a former Marine working as a packing specialist while adjusting to civilian life. Also, he encounters a family that is struggling to keep their franchise alive, and another franchise owner who vents about failed marketing attempts.

Lorne Abony, CEO and Chairman of Mood Media, a leading in-store media specialist that uses a mix of music, visual and scent media to help its clients communicate with consumers, faces his fear of heights when he has to climb a tall ladder to install equipment during his undercover mission. He also gets a lesson in using a soldering iron.

Jim Rogers, Chairman and CEO of Kampgrounds of America Inc., the world's largest system of family friendly franchised and company-owned campgrounds, with 486 locations throughout North America, faces his fears when he must zipline while undercover at a KOA site. The active Eagle Scout witnesses a staff member confronted with a difficult guest and later learns to operate a tractor to dig up an infested tree.

Paul Damico, President of Moe's Southwest Grill, has to bite his tongue after realizing one of his restaurant supervisors is being pushy and rude to the line workers. Later, Damico works with a catering director who goes out of her way to bring in new business for the company.

For the first time on UNDERCOVER BOSS, Sara Bittorf, Chief Brand Officer of Boston Market, makes the crucial decision to terminate an employee after he makes disparaging comments about the customers. During her undercover mission, Bittorf also learns to carve whole roasted chickens and struggles to manage a busy, timed drive-thru window.

Toby Bost, CEO of O'Neill Clothing, USA, one of the largest surf wear and active lifestyle brands, is put in a difficult position when an employee's casual attitude crosses the line. Also, a stockroom worker encourages Bost to join him in doing pushups as a penalty.

Andy Wirth, President and CEO of Squaw Valley and Alpine Meadows, two ski resorts located in Lake Tahoe, ventures to the top of an unsafe cliff to post warning signs while training with a ski patrol. Olympic Gold Medalist Jonny Moseley joins Wirth in a ruse to help protect his true identity in the small ski town.

Andy Wiederhorn, CEO of Fatburger, a "fast casual" restaurant famous for their made-to-order burgers, goes on an undercover journey.

Tony Wells, Chief Marketing and Customer Officer for The ADT Corporation, a leading provider of home security, goes on an undercover journey.

When Eric Casaburi, CEO of Retro Fitness, a franchised full service fitness center, discovers an employee who hates customers and fails to follow directions, it leads to one of the biggest reveals ever on UNDERCOVER BOSS. Also, Casaburi works with an employee who credits Retro Fitness for a major lifestyle change.

John Wilson, President and Chief Operating Officer of Rollins, Inc., the parent company for Orkin, North America's largest pest control provider, cleans up a major cockroach infestation and tackles swarming bees.

This special episode of UNDERCOVER BOSS features updates on some of the most intriguing employees who have appeared on the show and how the experience impacted their life. Employees include a Philly Pretzel employee who went from minimum wage worker to franchise owner and a Modell's Sporting Goods employee who has moved out of a homeless shelter and into her very own home. Also, disgraced employees share the aftermath of getting fired.

The bosses include the Diamond Resorts International CEO who created a crisis fund that saved an employee's life and the Kendall-Jackson Wine Estates President who has eased communication barriers among his workforce. Also, see where the Hooters CEO is now after experiencing one of the most shocking moments on the series and the Modell's Sporting Goods CEO's physical transformation.

Randy Dewitt, co-founder and CEO of Twin Peaks, goes undercover in his popular sports bar and grill chain that features provocatively dressed waitresses. While there, he enlists the help of UNDERCOVER BOSS alum Coby Brooks ("Hooters"), now one of the largest franchise owners at Twin Peaks, who shaves his head and also goes undercover as an inappropriate customer.

Steven Newman, the CEO of Loehmann's, the original specialty retailer for designer and fashion brands at discount prices, attempts to measure up despite feeling awkward about helping his female customers shop for bras.

Jane Grote Abell, Chairman of Donatos Pizza, goes undercover in her family business and learns that the pizzas aren't the only things getting baked at one store.

Anthony Wedo, CEO of Buffets, Inc., the country's largest steak buffet chain, breaks cover when he encounters a dish washer with a nasty attitude. Also, the high-energy Boss learns to work the grill station.

Amit Kleinberger, CEO of Menchie's, a popular frozen yogurt franchise, delivers a baby calf while working as a herdsman at a dairy farm. Also, the youngest Boss featured to date in the series goes deeper undercover when he dons a Menchie's mascot uniform at a kid's birthday party.

Paul Quentel, President of Alfred Angelo, one of the largest bridal retailers in the U.S., is inspired after working with a hard-working, hearing impaired employee. Also, the boss isn't afraid to get in touch with his feminine side as he helps brides find their perfect wedding dress.

Mike Bloom, President and COO of Family Dollar Stores, one of the largest discount retail companies in the country, faces his fear of heights when learning to operate a forklift that takes him 35 feet into the air. Also, the boss nearly blows his rock 'n' roll disguise when one employee invites him to a jam session.

Travis Boersma, President and Co-Founder of Dutch Bros. Coffee, learns what keeps his high-energy coffee chain brewing when he journeys to El Salvador to work on the coffee plantation from which his company purchases their coffee beans. Also, the boss recruits a colleague to go undercover for him when he fears a familiar face may spill the beans on his mission at the company's headquarters.

Seven previously featured "Bosses" discuss the challenges they had with keeping their identity undercover. Also, they provide updates on some of their memorable employees.

Shane Evans, COO of Massage Heights, one of the largest massage chains in North America, must overcome her aversion to touching people when working as a massage therapist. Also, one store's disregard for company policy rubs Evans the wrong way.

Bruce "Two Dogs" Bozsum, Chairman of Mohegan Sun, goes undercover in the gaming, hotel and entertainment destinations as he prepares to pass the business on to the next Chairman of his Native American Tribal Council. Bozsum learns the high-stakes role of slot attending and nearly runs out of gas as he retrieves cars from the valet.

Joe DiDomizio, President and CEO of Hudson Group, the travel retailer that operates in 70 airports and transit terminals in the U.S. and Canada, goes on an undercover mission in his company.

Greg Miller, CEO of the Utah Jazz, one of the most recognizable basketball organizations in the NBA, attempts to make halftime history when he works undercover with their infamous Dunk Team. Also, the boss' team spirit is put to the test when he is asked to become a human basketball hoop as a member of the Interactive Team.

For the first time on UNDERCOVER BOSS, three previously featured bosses - Amit Kleinberger, CEO of Menchie's; Randy Dewitt, Co-Founder and CEO of Twin Peaks; and Steve Greenbaum, CEO and Co-Founder of PostNet - send an employee undercover for a second look inside their companies.

Jeff Platt, CEO of Sky Zone, the world's first indoor trampoline park, jumps into action as a referee for a children's dodgeball game. On another assignment, the 29-year-old boss - the youngest in the show's history - has trouble hiding his in-depth knowledge of the company when working in community relations.

John Hartmann, the President and CEO of True Value, one of the largest hardware cooperatives in the world, reactivates his undercover skills from his time as an FBI agent when he investigates the state of the True Value company and employees.

The Mayor of Pittsburgh, Bill Peduto, does a stint as a municipal employee.

CEO/Founder Doug Guller of Bikinis Sports Bar & Grill, who welcomes controversy and proudly refers to his chain of restaurants as "breastaurants,".

Jose Costa, the Venezuelan-born President of Maaco, goes under the hood to inspect "America's Bodyshop,".

Gina Rivera, Founder and President of Phenix Salons INC., a franchise which offers independent salon and business professionals the opportunity to own and operate their own luxury salon suites, goes undercover to see if it will color her perception of how the company is running.

David Seelinger, Chairman and CEO of EmpireCLS Worldwide Chauffeured Services, a luxury chauffeured transportation leader that provides services in more than 700 cities worldwide, goes undercover to see if his company is running smoothly.

Robert Powells, President and Co-Founder of The Rocket Fizz Soda Pop and Candy Shops, the largest candy and soda shop franchise in America, embarks on an emotional journey to discover what keeps his candy shops sweet.

Rick Forman, Founder and CEO of Forman Mills Inc., one of the fastest-growing discount clothing outlets in the country, discovers some defects in his organization.

Jessica Herrin, CEO and Founder of Stella & Dot, a leading global direct sales company with its own boutique-style jewelry and accessories line, goes on an undercover journey to discover the real gems working within her company.

Armando Montelongo, CEO of Armando Montelongo Companies, a top real estate company that specializes in educational seminars that teach wealth creation and financial independence, goes undercover to see what keeps his real estate investment company on solid ground.

Gigi Butler, Founder and CEO of Gigi's Cupcakes, America's largest cupcake franchise, hopes to discover that her company has the proper ingredients to keep rising to the top.

Courtland Gray, COO of Peavey Electronics, goes undercover to see what keeps his audio empire rocking.

The boss tries not to lose his grip while battling his fear of heights on a customer's sloping roof during a wireless installation, and he faces even more stress when tasked with taking calls at his company's monitoring center for home and commercial alarms.

When Buffalo Wings & Rings CEO Nader Masadeh goes under cover to make sure his restaurants have the recipe for success, he is faced with a fiery manager.

Shawnon Bellah, Crest Foods COO, works undercover at the company's Nestlé Toll House Café by Chip and experiences a sugar crash when she fails to meet her own customer service requirements.

Sam Dushey, President and CEO of Shoppers World, works undercover at his discount apparel and merchandise retail stores, and discovers a security deficient store where shoplifters are walking away with lots of items.

As Tim M. Betts, the new chairman of Muscle Maker Grill, goes undercover, Rod Silver, the high-energy founder of the company, secretly gives Betts ongoing commentary as he observes the action via a live video feed.

Jeffrey S. Young, co-owner of YESCO, a custom electric sign company that fabricates, installs and provides service for signs, electronic display systems and lighting, has to face his fear of heights when tasked with changing a light high above downtown Chicago.

Scott Gerber, Principal and CEO of Gerber Group, a hospitality industry leader with 14 chic hotel bar and restaurant venues, including Whiskey Park, Whisky Blue and The Roof, goes undercover to meet his employees who keep the party going.

Bryon Stephens, President and COO of Marco's Pizza, the nation's fastest-growing pizza franchise with nearly 700 locations in 35 states, goes undercover to meet the employees who rake in the "dough" for his company.

Greg Adler, President and CEO of 4 Wheel Parts, the global leader in truck, Jeep, SUV and off-road tires, wheels, lift kits and accessories, goes undercover to meet the employees who keep his company on the right track.

Identical twin brothers Ashley and Brandon Wright, co-owners of Hamburger Mary's, a flamboyant franchise of LGBT-friendly restaurants that serve gourmet burgers and cocktails along with drag shows and nightly entertainment, each work undercover as the other watches via a live video feed.

Dan Duffy, the CEO of United Real Estate Group, a real estate franchise serving residential metropolitan markets and idyllic lifestyle and investment markets, goes undercover to meet the employees who close the deals at his company. Hoping to be appraised as a valuable employee on his assignments, Dan dons tie-dye and gets down and dirty on the front lines as a real estate agent, land appraisal specialist, interior decorator and auctioneer.

Cynthia Galardi-Culpepper, CEO and Chairperson of Wienerschnitzel, the world's largest hot dog chain with more than 330 locations throughout the U.S., Panama and Guam, struggles to pull her weight as just another link in the chain, on the 100th episode of UNDERCOVER BOSS.

Lowell Hawthorne, President and CEO of Golden Krust Caribbean Bakery & Grill, goes undercover at the family-owned manufacturer, distributor and franchisor of Caribbean-inspired cuisine with 120 locations and products in 20,000 supermarkets, and discovers some of the chefs don't have the company's official recipes.

Build-A-Bear Workshop CEO Sharon Price John goes under cover to meet her employees.

New York & Company CEO Greg Scott finds one of his stores in disarray.

Greg Scott, CEO New York & Company, a women's fashion retailer designing on-trend, versatile, affordable collections that are available in over 480 domestic stores and on their ecommerce site, goes undercover to work alongside the people who keep his company "en vogue."

Renee Maloney, co-founder and CFO of Painting with a Twist, the nation's first and leading paint-and-sip franchise where guests come together to experience a unique night out that includes friends, paint and the option to BYOB, goes undercover to meet the people who make her company a masterpiece.

Jeff Dudan, CEO and Founder of AdvantaClean, a Light Environmental Service franchise company that helps make homes clean, safe, healthy and energy efficient, gets down and dirty while tackling masses of mold in a water-damaged kitchen and in a tight, dark crawl space beneath another client's home.

One of the world's largest independent and privately owned specialty coffee and tea retailers, born and brewed in Southern California since 1963, goes undercover to meet the employees who keep his company brewing.

Michael Roper, president and CEO of Taco Bueno, a high quality Tex-Mex chain founded in Abilene, Texas in 1967, with more than 175 restaurants, goes undercover to be certain everything at his company is "bueno."

John Carona, founder and CEO of Associa, the leader in community association management for more than 37 years that oversees the day-to-day operations of over 9,000 HOAs and condominiums and protects the property value of 5 million owners' homes, goes undercover to meet the employees who keep his company's foundation strong.

When Brandon Landry, founder and CEO of Walk On's Bistreaux & Bar, cooks up a plan to go undercover and make improvements as his restaurant chain faces rapid expansion, his co-owner and partner, NFL Super Bowl champion Drew Brees, trades in his Saints jersey for an apron to tackle his own separate undercover mission at a New Orleans-based location.

This family-friendly sports bar, offering authentic Louisiana cuisine prepared fresh in "from scratch" kitchens, was established in Baton Rouge by Brandon Landry in 2003. Drew Brees joined the ever-expanding business in 2015. Walk-On's Bistreaux & Bar currently has 33 locations across Louisiana, Texas, Mississippi, Alabama, Florida and North Carolina.

Stacy Anderson, brand president of Anytime Fitness, works in a set of undercover missions to make sure her gyms are operating in tip top shape and tries not to break a sweat when put through a workout by a fanatically clean gym manager.

The world's largest and fastest-growing fitness franchise, Anytime Fitness serves four million members at gyms located in all 50 states and in 35 countries on all seven continents. Stacy Anderson was appointed to her current position in 2016 and is responsible for leading the evolution of Anytime Fitness from its pioneering 24/7 convenience model to a more personalized coaching approach, featuring new digital technologies and a broader selection of training programs.

Scott Fischer, owner and CEO of Dippin' Dots, dips undercover to see where the stress points are at his company and tries not to freeze up when an employee at their ice cream manufacturing plant raises suspicions about his true identity.

A global, flash-frozen beaded ice cream company available in more than 100 shopping centers and stores and in thousands of theme parks, stadiums, arenas, zoos, movie theaters, fairs and festivals, Dippin' Dots also ships to customers' homes. Its unconventional ice cream was invented in 1988 by microbiologist Curt Jones, using cryogenic technology. Scott Fischer's family-owned firm acquired the company in 2012, and since then, Fischer has expanded the variety of outlets where Dippin' Dots can be purchased through a distribution network of stocked branded freezers in the checkout lanes at convenience stores, grocery stores and pharmacies.

When Alan S. McKim, Chairman and CEO of Clean Harbors, gets down and dirty to see if his company needs some cleaning up, he must face the challenges of a confined space while treating the inside of a dirty tank at a re-refinery that processes waste oil.

Clean Harbors is the leading environmental and industrial service provider and largest hazardous waste disposal company in North America, and it is a recognized leader in environmental emergency response services. The business provides a broad range of services, and maintains a vast network of service centers and waste management, treatment, disposal and recycling facilities. Publicly traded on the NYSE, Clean Harbors was founded by Alan S. McKim in 1980 as a four-person tank cleaning business.

Ray Blanchette, chief executive officer, TGI Fridays, who started at the company as a manager in training on Oct. 2, 1989, finds out if he can still stand the heat in the kitchen and behind the bar, as he attempts to cook up extra business at a couple of locations.

Colie Edison, chief customer officer of Bowlero Corp and CEO of the Professional Bowlers Association, works to spare the customers from waiting too long when checking them in to bowl, and tries for a perfect game while taking food orders as a lane server.

Xavier Mufraggi, president and CEO, Club Med, Europe, Africa and the Middle East.

Club Med, founded in 1950, is the pioneer and leader of the all-inclusive concept, offering nearly 70 premium resorts in locations across North and South America, Caribbean, Asia, Africa, Europe and the Mediterranean. Each Club Med resort features authentic local style, upscale accommodations, sports activities, children's programs, gourmet dining and warm and friendly service.

Wan Kim, chairman of the board and chief executive officer, Smoothie King.

Smoothie King specializes in nutritious made-to-order smoothies that are a convenient healthy-meal alternative to fast food. The company opened its first store in 1973. It became the first franchised smoothie bar/health food store in the United States in 1989. Since then, Smoothie King has grown to over 1,200 stores across three continents – from the U.S. to the Republic of Korea, Trinidad and Tobago and the Cayman Islands.

Adrian Perkins, Mayor of Shreveport, La., the second-youngest mayor in the city's history, feels the heat undercover as he faces literal fires and hard truths while being trained by city employees within the fire and police departments, the park maintenance team, and at a youth recreation center, with the goal of finding a way to deliver a brighter future for his hometown.

Omar Soliman and Nick Friedman, who co-founded College HUNKS Hauling Junk & Moving over 15 years ago, go on separate missions to make certain that the foundation of their company is strong enough to withstand exponential growth in the next couple of years. Will they need to do any heavy lifting within their company after seeing what's happening on the front lines? Will they (or any items in their care) crack under pressure while undercover?

College HUNKS Hauling Junk & Moving®, founded in Tampa, Fla. by college buddies Nick Friedman and Omar Soliman with the use of a beat-up cargo van, now has over 200 franchises across 39 states. The company provides full-service tech-enabled residential and commercial moving, junk removal, donation pickups, and labor services in the U.S. and Canada.

Andrew Simon, president and CEO, Fremont Street Experience, who began his job at this hugely popular Las Vegas attraction at the start of the pandemic, goes undercover to discover and address problems that may be sparking the labor shortage causing significant lost profits. Will the boss "see the light" while perched 100 feet off the ground to help change light panels on its enormous $50 million canopy? How does he handle the sticky situation of scraping gobs of gum from the mall floor for hours at a time? Does he leave anyone hanging during a physically demanding shift at the Slotzilla zip line?

The Fremont Street Experience, designed in 1995 as a must-see six-block entertainment district built to reenergize Las Vegas' downtown area, now attracts over 24 million visitors annually. The iconic destination is featured in countless television shows, music videos and films and helps generate over $800 million annually in gaming revenue. The area is known for its unparalleled offering of entertainment, featuring live music on three permanent stages 365 days per year; the "Viva Vision" canopy, the largest digital display in the world; and the urban-based thrill ride "Slotzilla" Zipline.

The Vitamin Shoppe's CEO, Sharon M. Leite, goes undercover to learn new ways to achieve added growth for her brand and to experience how her new operational changes and innovations are impacting the front lines. Will the boss find a healthy balance between the happiness of her employees and the satisfaction of their customers? Will her work as a store associate supplement the team's efforts or set them back?

The Vitamin Shoppe® is a global specialty retailer and wellness lifestyle company, providing trusted products and guidance for nutritional solutions, including vitamins, minerals, specialty supplements, herbs, sports nutrition, homeopathic remedies, green living products and natural beauty aids. The company conducts business in the U.S. online and in over 700 company-operated retail stores under The Vitamin Shoppe/Super Supplements banners, and internationally in select Asia, South America and Central America markets.

Linda L. Chadwick, president and CEO, Rita's Italian Ice & Frozen Custard goes undercover to see how her new initiatives are working and to help franchisees become more profitable. Will the boss encounter procedures or equipment that seem "frozen in time"? What will it take to help her get a struggling franchisee to reach sweet success?

Paul Damico, the former president and CEO, Round Table Pizza** goes undercover to glean effective ways to expand the longstanding West Coast pizza franchise eastward and attract a younger clientele. Damico credits the valuable brand insights he garnered on UNDERCOVER BOSS in 2013 when he was president of Moe's Southwest Grill as motivation to return undercover. Will he be able to take the heat in the kitchen when tasked with preparing piles of pizzas under tight time constraints? Can he withstand a hot slice of reality when front-line employees reveal where improvements could be made?

Laurent "LT" Therivel, a proud Marine veteran who started as president and CEO of UScellular less than a year before his undercover mission, is intent on seeing how his new endeavors for brand growth are operating. Will he be all charged up while making customer calls offering the latest company deals? Will he connect well with staff sales associates and network engineers when learning about their day-to-day duties and challenges? Does he learn there's work to do to get their stores to have "high-speed" customer service?

Gary Findley, CEO of Restoration 1, a self-described "Redneck CEO" from Texas, goes undercover to ensure that there are no flaws in the "playbook" of the company that would negatively impact all the franchises. Will he have the stomach to handle a job involving biohazard remediation? Will he find that cracks are starting to show as the business grows? How will he tackle navigating through a tight basement crawlspace in a hazmat suit?

Acquanetta Warren, mayor of Fontana, Calif., the fastest-growing city in Southern California, is on a mission to secure its future after the devasting impacts of the pandemic. Is the mayor willing to roll up her sleeves and get her hands dirty maintaining the city's sewers and cleaning the trash-littered parks? 

Warren Boone, chief people officer at Coco's Bakery Restaurants, seeks to determine the recipe for success by working on the shop floor. Does he have the ingredients necessary to tackle the company's needs?