Divisions abound in the ER in the aftermath of Luka's and Pratt's actions. A patient's call creates friction between Luka and Abby. A contentious family case leads Gates and Ray to differ over the treatment of one child, while Luka and Abby clash when she needs help with the other. An unauthorized phone call has serious implications for Pratt. Ben takes things to the next level with Sam, but she remains cautious. Ray wonders if he's lost his chance with Neela.