I, like a lot of people, have trouble remembering what I did 12 months ago. So it came as quite a surprise that my TV Maze membership expired recently. Alas, it wasn't until I received an email advising me that you'd tried, and failed, to renew my membership, that I became aware of that fact. Perhaps if you had given me some advance notice, I could have taken steps to ensure there were sufficient funds in my bank account.
Seriously guys, you're clever people, I'm sure you could figure out a way to automatically send out a notification or email, a couple of weeks before memberships expire, so that people don't miss out on a single moment of the awesome benefits that membership offers.
Thanks for the reply. I didn't get an email from anyone prior to them attempting to take the money, only after it failed, but I believe you're right, it was from the payment processor.
You're also correct that my subscription didn't cancel immediately. But I get paid monthly and once it's all gone, I can't miraculously make more money appear within a couple of days. I have to wait until next month.