DiDi ends up in "conflict resolution" after Patsy files a grievance against her for inappropriate remarks. Dawn learns that intimacy with a co-worker is no guarantee of evaluation immunity. Dr. James and Patsy go head-to-head when she decides to skip the "Make Someone Happy" orientation to present her stool research at a Cleveland medical convention. Birdy, a patient, sends shock waves through the ward when she and her gentleman caller, Leonard, are caught in a romantic situation. Patsy announces a ward-wide deep cleaning.