8.31pm on Saturday night, and West Midland Ambulance Service takes a call from a distraught woman whose husband has collapsed on their lounge floor. The call hander must stay cool-headed and coach the woman and her daughter over the phone in how to do CPR while ambulance crew Katie and Sarah race to help.
By midnight, the impact of Saturday night drinking is beginning to show, as calls pour in to the control-room reporting numerous fights and violent attacks. Controller Glennis has to juggle her time between trying to help a crew who've been searching for an elderly man, who's fallen in an alleyway, and a high-priority call for a street brawl.
In an episode which begins with the life of a man in jeopardy, paramedics Natalie and Nat face an agonising decision of whether to move a woman in advanced labour, or face the risky prospect of delivering the baby at home, knowing she's already had a stillbirth. In just two shifts, the staff of the West Midlands Service have faced life, death, and resurrection.
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