Episode 20

Gloria Hunniford, Angela Rippon and Julia Somerville battle on behalf of viewers who feel they have had a raw deal, including the homeowners who say their new-build properties have fallen far short of expectations - and it has not been easy to get their problems resolved. Plus the jobseekers who have been left out of pocket and wondering if a line has been crossed between work experience and exploitation. And, after complaints of unexpected costs and charges, why some say a shake-up of the funeral industry has been a long time coming.