Guest Stars Gavin McHugh as Christopher Diaz Bryan Safi as Josh Russo Tracie Thoms as Karen Wilson Ana Mercedes as Isabel Diaz Devin Kelley as Shannon Diaz Brian Hallisay as Jason Bailey Reggie Austin as Glenn Tyler Ross as Brandon Skinner James Scully as Travis Richa Shukla as Jenna Cedric Sanders as Clemens Co Starring Michelle Bernard as Officer Carol Branford Ken Weiler as John Earnestine Phillips as Woman Kendall Joy Hall as Hope Gary Rubenstein as Andrew Melissa Greenspan as Olivia Chad Addison as Adam Adrian Snow as Mrs. Clemens Julie Ouellette as Elf Helper Ray Julian Torres as Man