Episode 4

Returning to the moment the coronavirus first hit - with everyone propelled headlong into a strange new world, struggling to keep pace with the dramatic impact on everyday life. The crisis has affected every aspect of policing, from the first point of contact in the call handling centre to the rapid adaptation of front-line protocols. In February 2020, call handlers suddenly saw a sharp influx of anxious calls, with a corresponding increase in erratic behaviour from the public.