Teams Athena and Kotu must manage five rooms each at the Loews Regency Hotel and accommodate all of their guests' wishes. The celebrities don hotel uniforms and run every aspect of the hotel, cleaning rooms, running the concierge, and delivering room service. Each celebrity wears several hats, and the tables are turned on them as they try to deliver the high-end service they would request. One team must contend with a disgruntled celebrity guest, while the other team faces off with a leader who's out of control and an explosive meltdown follows. Guest surveys give one team the edge and in one of the most powerful boardroom confrontations yet, competition is set aside to confront one celebrity about their harmful addiction.