It's Abby's first day back at work since her abduction, and it may be too soon for her to return. ER patient satisfaction scores are very low, so Susan enlists Luka to teach the residents how to communicate more effectively with their patients. Two teens, both suffering from gunshot wounds, are brought to the ER, and Neela fumbles badly when informing a family member of their relative's condition. Abby tells Neela that she needs to find a new living arrangement. Attorney Herb Spivak returns to the ER, trolling for clients.