A young girl is used as a "human shield" by her kidnapper, and both are wounded during a shoot-out with police. While Abby treats the girl, she is caught in the middle of a dispute between Clemente and Luka over the girl's care. Neela assists Luka, then Dubenko, with the kidnapper. Later, Luka and Clemente argue over style and practice, leading Luka to put his name in as a candidate for Chief of Emergency Medicine. Abby takes her anger, and need for comfort, to Luka. Gallant's leave is delayed, to Neela's dismay, and Ray gets his comeuppance from Zoe's father.