Hugo Razo grew up in a modest home in a small California city where young Mexican-Americans like him were often pressured to join gangs. He struggled in high school and says most people thought he'd most likely end up doing physical labor of some kind such as janitorial work. But his determination to prove them wrong led him to turn it around and get on the path that would lead to his becoming a skilled ER doc at a major hospital. When a young professional couple arrives in the ER injured after a violent home invasion, Dr. Razo is the one who treats and ultimately reassures the pair that life will go on and their wounds, both physical and emotional, will heal. With his imposing stature and physique, Dr. Razo is also adept at assisting security guards when they have to subdue the occasional unruly or violent patient.