Chef Ramsay travels to the suburbs of Pittsburgh, PA, to help a desperate retired special education teacher, Jean, who put her entire life's savings into her failing restaurant. Ms. Jean's Southern Cuisine has a gained a negative reputation in the community for the bad food and even worse service. Customers even say that Ms. Jean gets nasty if they have a complaint about the food. While Ms. Jean blames her staff for the restaurant's problems, they point the blame right back at her. With no system in place, Chef Ramsay tries to bring some sanity back into this restaurant and build back her customer base and reputation in the community.