Episode 5

Documentary exposing some of the rip-offs that are costing British consumers. With millions of the tumble dryers in UK homes potentially at risk of catching fire, Gloria Hunniford, Angela Rippon and Julia Somerville investigate why owners are having to wait as long as 11 months for the manufacturers to check if their appliance is safe. Also in this episode, a test to see if staff in Britain's best-known stores give the correct advice on when you are entitled to a refund throws up some worrying results. And the big-name furniture store accused of charging customers to return faulty goods.