Episode 4

Gloria Hunniford, Angela Rippon and Julia Somerville present a week of live episodes of the popular consumer series. The team meet Lord Michael Grade, chair of the new charity fundraising regulator, to see how he plans to tackle the aggressive tactics used by some organisations. And with tens of thousands of holidays ruined by the collapse of one of the industry's biggest names, travel expert Simon Calder has advice on how best to protect yourself when booking a holiday. Plus Breakfast host and Strictly star Naga Munchetty reveals her consumer secrets, and the team explores frustrations at not being able to talk to an actual human being when you have got a complaint.