Mary Portas: Secret Shopper - Episode Guide

Mary's mission is to transform fast fashion chain Pilot's worst performing store into a haven for shoppers, and to then challenge MD Chris George to roll her ideas out across the rest of his empire.

Mary's secret cameras reveal the infuriating world of mobile phone stores to be one of the least user-friendly retail environments on the high street.

Mary visits Hallmark Foods, a local convenience store near Slough that's losing money and customers, and she is shocked to see how some members of staff are behaving.

Mary heads to the Suffolk seaside town of Lowestoft to work with Godfreys, a huge family-run department store with a shocking overdraft and its future in doubt.

Mary Portas heads to south-east London, and London Fashion Week, to help Gemma get her struggling clothes boutique Diosa back on track selling urban fashion to young women.

Mary takes on a struggling car dealership in Aylesbury, urging the blokes who run it to undergo a culture change to appeal equally to women and men.

Mary heads to a struggling bridal boutique in Surrey to find out what's causing the business problems.

This week Mary takes on a hair salon in Kent. Here staff swearing on the shop floor are driving customers away, Mary thinks she has a plan but it involves uniting the team to save the business.

Mary is in a London hardware store, which doesn't seem to have left the 1960's. She hopes that changing the male dominated world of hardware service will help the store embrace the 21st century.

Mary attempts to turn around the fortunes of a menswear store called The 157 Store near Portsmouth. Here the manager's laddish style and out-of-date style is turning away customers and he's refusing to change, even with Mary's guidance.