Episode 2

Matt Allwright, Steph McGovern and Nikki Fox return with topical reports and investigations, battling on behalf of viewers and holding the big companies to account, including a test into whether one of the country's most familiar companies is offering new customers a service it knows it can't deliver. And after meeting people who have been scammed out of tens of thousands of pounds, Nick Hewer asks if the banks are being unfair in how they handle such cases. In Rogue Traders, a plumbing firm's outrageous overcharging is exposed, and lab tests reveal more of Britain's dirty secrets. There is also live consumer advice, and the latest on stories making news.