Episode 4

Over 60,000 people in Wiltshire have mental health issues but with mental health support services across the UK being cut it's falling to the emergency services to pick up the pieces. With calls to 999 now at record levels, Wiltshire Police and South West Ambulance call handlers regularly find themselves counselling people with severe mental health episodes rather than dealing with emergencies. Wiltshire Police call handler Amanda Southey and her colleagues are bombarded with 999 calls every three seconds from a man claiming he is the archangel Michael. Despite their attempts to help, eventually all they can do is send an officer to arrest him to keep the lines free for life and death emergencies.