Episode 11

Gloria Hunniford, Angela Rippon and Julia Somerville expose the shocking ways some couriers behave with your deliveries - throwing them over walls, and in one case - caught on camera - pulling off a family's letterbox. With the number of potholes on British roads increasing, and drivers furious at having to shell out hundreds of pounds on repair bills, a new way to tackle the problem is revealed. And why deaf and hard of hearing customers feel badly let down by companies they say are leaving them out in the cold.