Episode 5

Britain is on the cusp of holiday season and the staff at Heathrow are revving up for passengers from all over the globe. Today cameras meet a new member of the Passenger Experience Manager Team, Suki. It's the busiest day in May and with an increase in passengers, his Terminal 2 forecourt is getting busy with holidaymakers returning to the airport after months of having to stay away. One car has outstayed its welcome in the drop-off zone, and Suki has to take drastic action. And a passenger passing through the airport onto a connecting flight causes a security breach when they lose their phone between departures and arrivals.