A look at preparations for the festive period at the London hotel, which begin in mid-November when staff work through the night to transform the hotel into a winter wonderland. Guest experience manger Sean is scheduled to have his first Christmas off in 10 years and is on a mission to ensure his new butler team is ready for the big day, but will staff sickness ruin his festive plans?
Cast Appearances
Adjoa Andoh
voices Herself (Narrator)Episode Discussion
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