Episode 2

In this edition, we meet some of the hotel's most exclusive visitors and discover the lengths staff go to ensure that everyone has the perfect five star stay. Head of Guest Experience Andrea La Morella reveals how he goes above and beyond the call of duty to make guest dreams come true. It's all hands on deck to prepare the hotel for the arrival of its founder, hotelier and philanthropist Isadore Sharp. Will they impress the man who started it all? And star of Strictly and Countdown, Rachel Riley checks in with her family.