Episode 17

Documentary exposing some of the rip-offs that are costing British consumers. Gloria Hunniford, Angela Rippon and Julia Somerville investigate situations where viewers feel they're being treated unfairly, including the case of an ex-squaddie whose terminal illness isn't quite terminal enough for his insurance to pay out. Plus, why residents desperate to get the condition of their roads up to scratch will only be able to do it by forking out thousands of pounds themselves. And why a new scheme to make flood protection affordable for all still won't help some of those worst affected by devastating floods.