The Complainers - Episode Guide

This episode goes inside the complaints department of Transport for London. With over a million more people in the capital than 10 years ago, the city's roads are fit to burst.

The programme meets one of the nation's most persistent complainers, who confronts Kirklees council with a camera strapped to his body, and whose unresolved dispute has been ongoing since 1988.

Utility companies get the most complaints of any industry in Britain, with the Big Six energy companies receiving 5.5 million last year.This film observes some of their most challenging customers.