The Call Centre - Episode Guide

Using his unorthodox approach to management, Nev plans to improve the performance of admin assistant Kayleigh by finding her a new boyfriend. Tea lady Hayley gets an unexpected gift from Nev, but her smile vanishes after the sales manager plays a practical joke on her.

Nev needs to find a sales agent with the perfect voice to represent the call centre in a nationwide competition. Sales agent George gets taken under Nev's wing and given a crash course in how to be a stud, while the girls on the sales floor fight over a gorgeous new 'hot-boy' at the company.

Chickenhead and Griff are two of the centre's best sellers but are becoming increasingly difficult to manage, so Nev finds an unorthodox solution. Hayley wants to prove her organisational skills.

The centre's most lucrative contract is ending and it's down to Nev to find a replacement or take some tough decisions. He tries to convince the centre's army of smokers to kick the habit. Muscle man Corey is convinced that in Swansea it's more important for boys to look good than girls.

Nev hits the road to find a replacement contract for the call centre. At home Jonny and Gemma are brother and sister, but at the centre he's her manager - and she's failing to perform. Sales manager Twe gets results by using the management technique of comedy.

The call centre has had an 'Annus Anus' - CEO Nev Wilshire's description of a very bad year - but now they are back hiring new staff. Banned by HR from conducting interviews, Nev flouts the rules by giving new recruit Stuart a grilling, but will the company's 'gingerist policy' count against him? Nev's son, commercial director Phil, has an idea to lift spirits and put him on the map.

Hoping to improve his health and that of his sedentary staff, Nev launches a 'fat club'. Can Nigerian national Jeff from accounts beat Nev in a running race and win the right to remain at the call centre? Struggling sales agent George is an unusually shaped peg in search of a hole, but will Nev's best efforts be enough to save him from the sack?

Call centre rottweiler and Nev's enforcer Thorpey is forced to come out about a secret relationship at work. After getting Nev's season tickets confiscated, sales agent brothers Kieron and Simon choose to take their unorthodox football-themed punishment like men. And after the untimely demise of her pet dog, will 60-year-old trainee sales agent June pass her probation?

Deon, who works in the centre's most unpopular department - Quality and Compliance - manages to land a date with one of the new sales agents. Nev invites his staff to submit ideas to improve the company, but will Hayley's magic hands have a happy ending? Maverick Griff sets his sights on a change of direction in his call centre career.

When Nev encourages his employees to pen a few lines of verse, birthday girl Hayley hopes her tea lady rap will make her the Dylan Thomas of the call centre. Lothario Chickenhead finally settles down. And has call centre veteran Griff made his last call for Nev?

Nev heads to Hawaii for a well-earned break, leaving son Phil and loyal servant Twe in charge. But is their decision to take the call centre door-to-door a mistake? Sales agent Jenny returns from a Bulgarian sabbatical and finds it hard to rediscover her sales mojo. Hayley's big announcement lands her in hot water with Nev.

At Swansea's third-largest call centre, CEO Nev Wilshere and his staff are in festive mood. Tea-lady Hayley is organising the office Christmas party, Nev is putting together a Christmas choir and, with bills to pay and presents to buy, an old face returns to the centre - but will this Grinch ever learn to love the festive fun?