Please take a look at this page for example...
https://www.tvmaze.com/shows/7601/madan-no-ou-to-vanadis/characters
...I have added three new characters under main cast (Titta, Mashas, and Rurick).
I did not assign them to any episode they appear in yet, but you can see it says "1 apperances" next to their name. When I click on them, I don't see any episode listed which would count as 1 appearance. The other cast that was added before are the same, they are still not added under individual episodes, and as such don't show any number of appearances. So why do the new three show it? Is this a bug?