I've tried 3 times and I still haven't received my confirmation email. I've checked my Junk Email and there is also nothing there. Can I still use my key?
@ojatdatour wrote:
I've tried 3 times and I still haven't received my confirmation email. I've checked my Junk Email and there is also nothing there. Can I still use my key?
I still haven't received my confirmation email. Can I use the key? My 30 day trial is counting down. Is there no dedicated support?
@ojatdatour wrote:
I still haven't received my confirmation email. Can I use the key? My 30 day trial is counting down. Is there no dedicated support?
Do not worry @david or @Jan will take care of this, you will not loose any days.
Not confirming your email address shouldn't have an effect on any of the premium features, so don't worry about that :) Or are you running into any specific issues?
Debugging email delivery in a case like this is pretty hard. We didn't receive a bounce from your email server, which means it was either delivered or rejected silently. Do you have a different address you can try?
@david wrote:
Not confirming your email address shouldn't have an effect on any of the premium features, so don't worry about that :) Or are you running into any specific issues?Debugging email delivery in a case like this is pretty hard. We didn't receive a bounce from your email server, which means it was either delivered or rejected silently. Do you have a different address you can try?
I haven't tried to pull data yet? I think I did try to pull some from the explorer on the website and was denied. I do have a personal email. The one provided was my only professional email.
I tried pulling data with out the confirmation email and was told I was unauthorized.
Hmm, I don't even see a record of you starting a trial for premium. Did you go through the process at https://www.tvmaze.com/premium and succesfully finish the wizard?