Angela Rippon, Gloria Hunniford and Julia Somerville investigate the loopholes and gaps in the law catching many people out, and a surprising exemption to perhaps the best-known consumer protection is revealed - and it is one that could leave anybody making a purchase online exposed.
And, after warnings that millions of fridge freezers may not be sufficiently fire-resistant, a family reveals how a fire that began with their appliance destroyed their home. Plus the landlords accused of finding a new way to leave their tenants without the rights they're entitled to.
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