Episode 4

Matt Allwright, Steph McGovern and Nikki Fox battle on behalf of viewers and hold the big companies to account. Featuring an alarming concern with a major car manufacturer and an undercover test of the cleanliness of cinemas. First Dates maitre d' Fred Sirieix investigates customer service on the high street, and in Rogue Traders there is a company misleading customers into paying for something they could do themselves for free.