Season 12 - Episode Guide

Alex turns referee to solve a problem between a hotel manager and the owner, who monitors her every move on CCTV cameras from her office in Paris.

Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. Alex turns her attention to a hotel located in the grounds of a stable, where the horses enjoy five-star facilities but human guests are treated less well.

Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. A beachside hotel in Harwich with quirky decor is in dire financial straits due to downturn in local business. When Alex uncovers the extent of the owners' troubles, she delivers her toughest advice to date, but will the creative couple take heed before it is too late?

Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. After filling a coaching inn full of surprise guests, Alex has to close the place down to show its owners how to get back on track.

Reality series in which hotelier Alex Polizzi tries to turn around failing hotels and guest houses. In county Sligo on the west coast of Ireland, Colum Stapleton runs the uniquely designed eco-lodge The Gyreum with his daughter Finn. But whilst the surroundings of the Wild West are idyllic, the offering is anything but, and when Alex insists that the owner needs to roll up his sleeves and fix the place up, sparks fly.

In the Dorset seaside town of Weymouth, Mum and manager Loraine employs several of her seven children at The Richmoor Hotel, but she has been letting her mothering instincts get in the way of business. As a result, the service is starting to suffer and the family-run hotel is on the verge of a revolt.

In the seaside resort of Bude in Cornwall, Alex tries to help a shy and retiring hotelier who has a reputation for hiding away from his guests.

Husband and wife Judith and Kevin have run their hotel for 20 years, but their once busy establishment has fallen out of favour with Britain's family staycation set. Alex hopes the owners will be the hotel's saving grace, but once she has filled it with guests it becomes clear that the old fashioned approach at the Bulstone needs updating.