The Savoy - Episode Guide

Head butler Sean is determined to make his newest recruit - 37-year-old former actor Michael - the perfect Savoy butler, and is putting him to the test. As well as having to juggle a multitude of requests, Sean wants Michael to host an exclusive cocktail party for regular VIP guests, Mr and Mrs Cuming, in their suite.

It's Valentine's week at the Savoy and the hotel is preparing for one of the busiest and most profitable days of the year.

This week, it's the week leading up to the BAFTA film awards and a Hollywood legend checks in and puts Sean's butler skills to the test. It is a busy week for the hotel as they host a series of Bafta related events that see a multitude of celebrity VIPs coming in and out of the hotel. 

In the Savoy Grill, restaurant director Thierry is preparing for another visit from owner Gordon Ramsay and he decides to try out the new and improved Steak Tartare dish on regular guests Josh and Jasmine from Wales.

In Kaspar's restaurant, 85 and 89-year-old Pat and Stu visit the hotel for the first time since their wedding night 63 years ago.

But as the staff celebrate their successes of the previous year and the winner of the star award is announced, news of Covid-19 has reached the hotel and it is becoming an increasing concern. Management are preparing themselves for cancellations and we see the hotel forced to close its doors.

Documentary following life in the glamorous London hotel over the festive season, as staff prepare to welcome guests during the hotel's most profitable time of the year. Head butler Sean braces new recruit Michael for how busy he is going to be, while restaurant director Anne prepares the four restaurants and her 160 staff. Cameras also follow regular guest Howell Harris as he spends his first Christmas at the hotel since his mother died, with staff going above and beyond to make sure he has a holiday to remember.

After being forced to close during the pandemic, The Savoy has reopened its doors, but with millions of pounds of revenue lost the hotel faces new challenges.

In a fiercely competitive luxury hospitality market, New MD Franck has big plans to keep the hotel on top, with a refurbishment of the flagship Royal Suite and a new Gordon Ramsay restaurant.

Doorman Tony is emotional to be welcoming old friends back to the hotel, while in the Savoy Grill, Restaurant Director Thierry welcomes dancing queen Shirley Ballas and national treasure Christopher Biggins for dinner.

Guest Experience Manager Sean will do ‘anything as long as it's legal' to look after a wedding party staying in the newly-refurbished, £16,000 a night, Royal Suite by Gucci.

In The Savoy's own Lancaster Ballroom, butler Michael is nominated for a hospitality award, will all Sean's training pay off?

Documentary offering a glimpse into the lives of those lucky enough to check into the glamorous London hotel, and those who serve them. Tonight, the hotel staff are on high alert for the imminent arrival of a mystery hotel inspector, and are anxious to find out if The Savoy will retain its Forbes five-star status.

Documentary offering a glimpse into the lives of those lucky enough to check into the glamorous London hotel, and those who serve them. Tonight, staff prepare for the re-opening of the hotel's world famous American bar, the oldest cocktail bar in London, with a new menu and an updated look.

Cameras follow hotel guests as they look to celebrate special occasions after the pandemic lockdowns, and the pressure is on hotel staff to meet their high expectations. Sean puts some of the newer members of his butler team through their paces, and in the Thames Foyer, Enzo is pulling out all the stops to deliver the perfect afternoon tea.

A look at preparations for the festive period at the London hotel, which begin in mid-November when staff work through the night to transform the hotel into a winter wonderland. Guest experience manger Sean is scheduled to have his first Christmas off in 10 years and is on a mission to ensure his new butler team is ready for the big day, but will staff sickness ruin his festive plans?