Customer Wars - Episode Guide

A woman vandalizes a New Jersey convenience store by randomly sweeping items off the shelves. A rideshare driver in Florida is pushed to the brink by a rude and unsanitary rider. A police officer uses his taser to neutralize a knife-wielding woman at a superstore in Florida. A grandmother in Canada thwarts the plans of a masked shoplifter.

Customers brawl over an all you can eat crab legs buffet in Queens, NY. Trash talking between two groups of diners at a pancake house in Texas comes to blows. A man infuriates other customers when he cuts the long line at a coffee shop drive thru in Florida. A package delivery person attacks a woman who questions her methods.

A man in Florida attacks a fast food cashier apparently over a lack of available straws. A grounded passenger in Texas gets a serious comeuppance after slapping an airline employee. A man in a grocery store beats the manager with sausage allegedly for not allowing him to purchase beer. Two customers at a crowded North Carolina gas station get into an all-out brawl when one tries to cut in front of the other. A convenience store clerk in California must deal with an aggressive, hairy, 500 pound intruder seeking candy bars.

Supermarket loss prevention officers try to wrangle an accused teenage shoplifter. The owner of a watch shop fights off two masked robbers. A woman attempting to buy alcohol at a pharmacy refuses to show her identification. Two phone store employees in Virginia deal with a violent customer attempting to force his way into the store.

A delivery driver falls through a plate glass window at a New York pizza parlor. A concert goer in Toronto is accused of throwing a glass container at the stage and is set upon by the band. A robbery attempt in Texas is thwarted by quick thinking employees. A fan who runs onto the field at a Dodger Stadium gets taken out by the ball girl.

One customer's kind gesture sparks an all-out brawl in a Florida convenience store. Cops are called after shoppers duke it out over toilet paper. A retired police officer in California blocks an alleged shoplifter from leaving the parking lot. Masked robbers fleeing the scene in Washington D.C. are nearly outsmarted by pulling a push-door.

In a Michigan grocery store, a woman frustrated with the deli counter wait-time, displays her derrière. Fists fly at a luxury resort in Rio when one couple doesn't get their way. On a plane in Miami, a woman hits her husband with a laptop after confronting him about his wandering eye. A quick-thinking hotel clerk in Kentucky manages to grab the gun from an armed robber.

A shoplifter takes on a security guard in Oregon. A brawl breaks out in a parking lot in Illinois as thousands of concert goers try to leave at once. An emergency room doctor's horrific bedside manner is caught on camera in California. A couple's dream vacation turns into a nightmare when they discover their hotel room in New York City is infected with bed bugs.

A woman in Idaho tries to steal a chainsaw by stuffing it in her pants. Disgusted customers watch a woman eat directly from the serving ladle at restaurant buffet. A teenager attempting to get his hands on some alcohol, struggles to outrun security in California. A brawl over a cell phone spills across the bleachers at a Nashville football game.

A customer fights a raging fire in a New Jersey superstore. A mother in Massachusetts calls 911 on her son's barber. Late-night brawlers in Maryland end up crashing through a store's window. A teen mother leaves her newborn baby with a customer at a New Jersey restaurant. In California, an elderly store owner fights back when his store is held up. A broken ride at a fair in Turkey sends a group of children hurtling through the air.

At a fast food restaurant in Florida, a customer acts out after claiming to witness unclean behavior from an employee. A jewelry shop owner in China wrestles with a robber wielding a large knife. Things take a dark turn at a Utah drive thru when an angry customer pulls out a gun. A squirrel confronts a nosy customer in Georgia.

A man accused of cutting in line at an Arkansas drive-thru has to contend with an angry local. A brawl breaks out at a baseball game in Philadelphia when a sports fan is blocked from leaving his row. A CEO in Arizona makes racist remarks to his rideshare driver and pays a serious price. A wild squirrel interrupts and online business meeting in Pittsburg. In North Carolina, a man finds an unpleasant surprise in his can of food.

An Ohio customer fights fast food employees, apparently over a customized drink. A Scottish man has trouble ordering at an Alabama drive-thru. At a New York diner, a server tells off a customer. Thieves try to rob a gun store in Tennessee. At a California superstore, a woman accuses a man of stealing her cellphone. An overenthusiastic fan tips over a DJ's turntable at a concert.

In Florida, a couple is booted from a flight after allegedly refusing to follow instructions A young girl in California finds herself stuck in a gumball machine. A hatchet-wielding customer terrifies customers in a New York City fast food restaurant. An unhappy customer in China exacts a buzzworthy revenge on his terrified barber. At a nail salon in Tennessee, a customer accused of skipping the bill takes off in her car, with the nail tech clinging to the trunk. 

At a fast food restaurant in South Carolina, a man stands up to what he believes is a rude customer, and things quickly become physical. When two rowdy spring breakers cause some trouble at a beach in Florida, a lone officer arrives and takes immediate control of the situation. An employee wrestles with a man who she believes is attempting to flee with several bottles of the store's wine in his backpack. A man in France destroys several smartphones with a steel ball because he claims he was denied a refund.

A stubborn moviegoer refuses to give up his seat, causing employees to stop the movie and intervene. A woman throws a tantrum - and a water bottle - after being ordered off a flight for not complying with the airline's pet policy. In Las Vegas, a rideshare driver is unexpectedly attacked by seven passengers. At a marijuana dispensary shop in Ontario, Canada, an employee fights of three masked robbers...with a bong. A customer smashed a glass bottle over the head of an employee during a fight at a fast food restaurant in Corpus Christi, Texas.

A plate shatters on a woman's face during a brawl over restaurant seating. A man wreaks havoc in a video game store over their return policy. A delivery driver falls into a 13 foot septic hole while attempting to deliver a package. A passenger on a flight to Boston begins acting erratically and starts making his way toward the cockpit. A fast food worker throws a pair of scissors at a customer after he inquires about his late order. A department store employee quits his job over the store's PA system and then skates out on his roller shoes.

After allegedly skipping the bill at an airport restaurant in Atlanta, a customer causes chaos with a fire extinguisher. In La Puente, California, a man renting out his luxury car for the day finds it at a body shop - partially dismantled. A bar patron keeps his cool in St. Louis, Missouri, in the face of an armed robber. In Torrance, California, a supermarket customer starts arguing with the staff after a two-dollar mix up. Things get physical between a drug store employee and a woman she accuses of shoplifting. Diners and staff are shaken when a pantless man falls from the ceiling of a restaurant. A customer surprises a drive-thru worker with flowers for Valentine's Day.

A Los Angeles woman confronts a nail technician over an alleged "lazy" manicure. A violent brawl erupts over a closed-off seating section at a restaurant chain in Texas. A man attacks a rideshare driver in Laveen, Arizona. A gas station attendant smashes a bottle of wine over a customer's head in Louisiana. In Liverpool, England, a construction worker demolishes a newly completed hotel lobby over his alleged unpaid wages.

A woman demands a refund, allegedly after hearing Spanish at her local pizzeria. A donut shop customer hurls a pot of coffee at an employee during an argument over her order. A brawl breaks out among a group of tourists at a fast food restaurant in China. In a hotel lobby, a woman tells another guest to leave the premises despite objections from hotel staff. A 9-year-old boy takes a wild ride on an airport luggage conveyor belt in Minneapolis/St. Paul.

An irate resident of Omaha, Nebraska, intentionally strides through freshly poured cement, much to the frustration of the cement truck driver. In Miami, Florida, a disruptive passenger who refuses to switch seats on a commercial flight causes turbulence even before takeoff. Down south in Naples, Florida, a self-styled "cart narc" is on a mission to publicly shame shoppers who leave their carts in the parking lot - but one harried women doesn't take too kindly to his antics. Over in China, a heart-stopping moment is caught on camera as a toddler tumbles down an escalator, only to be rescued by a quick-thinking hero. In Jonesboro, Arkansas, a customer throws an unexpected curveball at a local auto shop when she adamantly refuses to accept an oil change from a qualified female mechanic.

In Chicago, a brawl erupts in a fast food restaurant between several employees and one customer. In Laurinburg, North Carolina, a car rental agent keeps his cool while dealing with a difficult customer. When a pizza delivery driver in Texas gets out of his car, another man jumps in and takes off. A professional wrestler and an enthusiastic spectator come to blows at a wrestling match in Norfolk, Virginia. In Moncure, North Carolina, a utility worker is confronted by an angry property owner.

Passengers on a departing plane attempt to vote a disruptive woman off the aircraft. A brawl breaks out at a home-goods store in Arizona after someone allegedly cuts the line. Emergency services are called to a thrift store in New York because a woman's finger is stuck in a shopping cart. A customer risks his life to stop an armed robber at a coffee shop. A heckler and a stand-up comedian go at it in an argument that escalates to a decidedly unfunny act of violence.

In Nashville, Tennessee, a dissatisfied restaurant patron tests the tolerance of her fellow diners. A tech-savvy New Yorker sends his robot to fetch fish food, delighting a pet store employee. On a plane in San Francisco, an apparent disagreement over seating erupts into a violent dispute. In West Yorkshire, England, an attempted cellphone theft is foiled by an auto locking door. At a beauty salon in Hamilton, Ontario, an unhappy customer lashes out at an employee. In Anaheim, California, a homeowner leaves a pleasant surprise for delivery workers. In Columbia, South Carolina, a comedian's joke sets off a furniture-flinging frenzy at a comedy club.

In Brookhaven, Pennsylvania, a pizza delivery man helps police apprehend a suspect. In Philadelphia, a gas station customer rudely wakes up a napping cashier. A store clerk in Los Angeles risks her life to fight off a would-be robber. An employee in Fresno, California, takes the law into her own hands by using her car to chase down a man who's been accused of shoplifting. In Lancaster, Pennsylvania, an angry customer confronts a driver who she believes stole her space in a mall parking lot. A man in New York City sets a restaurant on fire over an alleged botched chicken order. In North Carolina, a pup brightens the day of a fast food drive-through worker. 

In Swampscott, Massachusetts, a woman and a contractor face off over noisy construction in her neighborhood. At a fast food taco joint, police are called when a drive-through customer falls asleep while waiting in line. A pizza delivery man unwittingly enables a squirrel to gain entrance into a home. Window washers high up on a scaffold are dive-bombed by a falcon. An armed man holds up a Washington state gas station, very, very politely. After reportedly being told it's too early to order a chicken product, a woman attacks the employees through a drive thru window.

In Fort Lauderdale, Florida, tempers flare during a flight's deboarding process as an impulsive passenger attempts to force his way down the aisle. In Cherry Hill, New Jersey, a mall-goer's unique outlook on life stuns the man interviewing him. In Everett, Washington, three men attempting to rob a cannabis shop are met with an extremely effective deterrent. In England, a mother-daughter duo is shocked by their extreme eyebrow treatments. Tensions reach a boiling point in a San Francisco, California restaurant when a dissatisfied customer hurls a bottle of hand sanitizer toward a mother and child. A 25-person brawl erupts at a superstore in St. Louis, Missouri. A drive thru customer in Elkhart, Indiana, gets a huge surprise in his takeout bag.

In Las Vegas, a rideshare driver and passenger get into a heated altercation over an alleged door slam. In Akron, Ohio, a cashier lifts her shirt and flashes a customer mid-argument. A young lady in England throws a milkshake at a car she was just paid to wash. A woman falls through the ceiling of a convenience store in Canada. In Houston, Texas, a woman stands in a sports stadium parking space in an attempt to reserve her spot. In Knoxville, Tennessee, a passenger attempts to rob a Taxi driver at gunpoint. At a superstore in Alabama, a pregnant woman shopping with her husband shocks him with a special request.

In Orlando, FL a passenger makes a scene in the aisle after being asked to leave the plane. A pickup truck at a drive thru window suddenly becomes engulfed by flames. Two men in an Oklahoma hair salon come to blows over some allegedly offensive comments. In Wisconsin, a man walks into a jewelry store with a brick and attempts to smash a display case. A delivery worker in New York has to think quickly to hide a surprise package for a homeowner. A bus driver and passenger get into a violent confrontation in North Carolina. In California, an angry customer demanding a double toasted bagel inspires a creative reaction from another patron.

In Oakland, California, a disagreement between two employees culminates in a dramatic tug of war with one employee's hair. At a Texas airport, a passenger goes on a tirade after being denied boarding. In Indianapolis, Indiana, a waitress boldly confronts customers who leave her a cryptic message instead of a tip. An outdoor dining experience in China turns chaotic as hurricane-like winds send patrons and staff airborne. In Santa Cruz, California, a landscaper's run in with a neighbor takes a bizarre turn when she tries to hide from his camera using one of his trash bins.

A fight breaks out at a restaurant in Miami, Florida after employees throw cups at an allegedly disruptive customer. A man is accused of stealing the items he just purchased in a home goods store because he didn't take a receipt. A bakery owner armed with a small knife fends off a man with a gun. Severe weather in Port Canaveral threatens the safety of passengers on a cruise ship. A man embarks on a once in a lifetime adventure when he discovers that he is the only passenger on his flight. A bouncer in Florida uses his bare hands to thwart an armed intruder trying to enter a nightclub.

In Norman, OK a delivery driver goes all out in an attempt to find a customer's missing package. In Rye, NY, amusement park goers find themselves stuck on a malfunctioning ride that's spinning in reverse. A mass brawl breaks out at an airport baggage claim carousel in Chicago. A group of rideshare passengers in Buffalo, NY turn obnoxious when the driver tells them they cannot all fit in the vehicle. Police respond to an alarm at an Ohio credit union and hear mysterious noises coming from a crawl space in the roof. In California, a job seeker complains about a fast food restaurant's rigorous application process.

On a flight bound for Austin, TX, a passenger goes on a foul-mouthed tirade after being asked to watch his language. An apparently armed man strikes out at a nail salon in Georgia. An Alaskan woman visiting Brooklyn, NY rids a local bar of a large pest. A complaining customer in a California tire shop exasperates other customers, leading to a physical altercation. A missed stop on a city bus leads to a violent altercation between the bus driver and an older passenger.

A hungry customer at a Florida restaurant draws the ire of other customers. Police confront a young man with a gun inside a Wisconsin Convenience store. A purported seating kerfuffle escalates to an all out brawl at a hot pot restaurant in Thailand. A pizza delivery worker in Detroit has a spill. Feeding time goes very, very badly for an animal trainer at a Utah reptile center.

In Philadelphia, PA, a disruptive passenger is removed from an airplane. A fight breaks out at a local bar in Hill City, South Dakota. Football fans heading to a match in West Sussex, England race against the clock to receive a beer delivery as their train passes a station. In Brunswick, OH, a mom learns an important lesson about leaving one's child alone in a parked car. In Los Angeles, CA, two passengers wreak havoc at a drive thru after being kicked out of their rideshare.

In Baltimore, MD, a verbal argument between two groups of diners escalates when a man throws a drink in a woman's face. At a nail salon in Akron, OH, a complaining customer gets in a heated back and forth with a social media influencer. In Los Angeles, CA, a woman seeking directions ends up taking a very wrong turn. At a Missouri bar, a man behind the bar refuses to accept an ID he insists is fake. Chaos ensues at an Orlando airport when a canceled flight leads to an altercation between a traveler and police.

In Parma, OH, a dissatisfied customer at a fast food restaurant throws her food at an employee. In the Bronx, NY, a rideshare passenger goes on a tirade apparently after learning that she can't charge her phone. In Nevada, a woman uses her smartwatch to track down her missing wallet. At O'Hare International Airport, an out of control catering cart threatens to hit a parked airplane. At a Houston, TX drive thru, an altercation over allegedly missing french fries turns terrifying. A delivery driver has a creative way of sneaking a snack on the job.

In a drug store in Malibu, an employee confronts a man about his service dog's behavior. Police in Florida report to a big-box store and detain a woman who employees claim scanned numerous items at self-checkout and then left without paying. An argument at a fast food restaurant in Bakersfield, CA spills out into the parking lot. Outside a bar in Huntington Beach, CA, staff try to reign in some unruly patrons, to no avail.

At a Missouri laundromat, a customer calls the police over a dryer dispute. In Cincinnati, Ohio, a fast-food customer demanding a refund slaps an employee. An alligator wrestling show at a Florida reserve takes a terrifying turn. In Buford, Georgia, a heated dispute erupts when a man believes a woman has wrongfully parked in a handicap spot.

Two passengers deal with flight delays in two very different ways. In Groves, TX, a carnival worker dangles from a ride 30 feet in the air while trying to keep a young rider safe. A food delivery worker in Ohio gives a customer a piece of his mind. A customer lends a much needed hand at a store in Tennessee. An out of control cruise ship barrels toward a docked boat in Venice, Italy. An unhappy customer is confronted by police at a restaurant in Florida...

A woman takes issue with a mouse she spots in a Pennsylvania restaurant. A suspected shoplifter in Illinois goes to great lengths to avoid arrest. A ride goes terribly wrong at a funfair in France. At a fast food restaurant in Savannah, Georgia, an argument apparently over cold french fries turns physical. In Poland, a pair of determined senior citizens go all out for a chance at a free hamburger.

In New York City, a bike on the subway starts a brawl. On a plane taxiing in Philadelphia, a desperate passenger threatens to relieve herself in the aisle. A festival ride in Traverse City, Michigan appears to malfunction, causing a crowd of onlookers to jump into action. A delivery driver's mistake results in a panicked search for a missing cat in Aurora, Colorado.

In Seattle, a restaurant owner confronts a woman accused of trying to leave without paying her tab. A rideshare driver in Washington D.C. remains very cool under extreme pressure. In Hawaii, a self proclaimed "Shopping Cart Narc" runs for cover after confronting a couple who leave their cart on the grass. Family and friends dining in Martin, TN, gets a very unpleasant surprise while sitting by the window. A customer at a car wash in Pennsylvania accidentally hits the gas.

A bus driver on the job in Las Vegas, NV speaks his mind. In Atlanta, GA, an altercation during the breakfast rush at a drive-thru escalates to a dangerous point. A zoo visitor in Indonesia gets up close and personal with an Orangutan. A rideshare driver in Brooklyn, NY witnesses something extraordinary. A passenger's odd behavior causes a panic on a gated plane in New Orleans.

In Albuquerque, New Mexico, a passenger's unruly behavior causes the crew to divert a flight. In Glasgow, Kentucky, an off-duty officer is dealt a devastating blow when shopping for a gun. A downhill chase ensues in Park City, Utah after a skier is called out for his rude behavior on the slopes. A security camera in Madisonville, Kentucky captures an arsonist lighting a business and himself on fire. In Moorpark, California, someone goes way undercover in order to take a package undetected.

At a pawn shop in Maine, two men reach an unlikely agreement about an allegedly ill-gotten bicycle. In Florida, a drive thru worker takes issue with a customer's allegedly noisy child. In Franklin, NC, an animal clinic's day turns disastrous. A young woman runs into a terrifying issue on a gondola ride in Queensbury, NY. At a zoo in India, a man gets much too close to two lions. In Irvine, CA a woman lends a hand to a meal delivery robot in trouble.

A heated argument breaks out on a mid-air flight to Los Angeles. In Wisconsin, an alleged shoplifter leads police on a wild chase. At a sandwich shop in California, a woman takes drastic measures after reportedly being denied a refund. On the slopes in Austria, a struggling snowboarder takes down a slew of other skiers. Two friends find a clever workaround for the 'no pedestrians at the drive-thru' rule.

Parents in Florence, KY, find an unexpected and unpleasant surprise in their child's chicken nuggets. An overbooked flight in Chicago, IL leads to the forced removal of an unwilling passenger. In Savoie, France, a skier's near miss with a drone camera leads to a forceful retaliation. In a Middle Eastern bakery, an employee's jacket gets tangled up in an industrial dough mixer. In San Francisco, CA, a rideshare journey takes an unfortunate turn when a sick passenger refuses to leave the vehicle.

In Delaware, a restaurant customer takes issue with the proximity of a man's service dog. In Minnesota, a customer loses control of his vehicle at a car wash. Disappointment with a meal prize leads to blows in Nova Scotia. A rogue wave nearly demolishes a seaside restaurant in Italy.

In Bakersfield, California, a pair of heroic contractors help a homeowner recover a bike taken from her yard. An angry customer in Bay Shore, Long Island blames a fast food restaurant for a fire in his microwave. In Australia, a professional snake catcher is called to a man's house to remove a python, and pays a price. A family trip to an amusement park in California ends in violence.

In Augusta, GA, disaster unfolds as a truck attempts to purchase food at a drive thru. At a Dallas, TX airport, a passenger's rudeness sparks a chaotic brawl among travelers. In Melbourne, Australia, a rideshare driver gets a very pleasant surprise. At a bus station in Nashville, TN, a customer's alleged inability to pay for a ticket with his phone leads to a destructive rampage. An unexpected guest makes a violent entrance at a New York hair salon, and then takes off with a flat iron.

In Coram, New York, a homeowner confronts a handyman over his allegedly unsatisfactory work. On a train in Oakland, California, a heated argument between two women spins out of control. In the Florida Everglades, an alligator handler's routine goes very wrong. At a cinema in the Philippines, a malfunctioning sprinkler system causes a large portion of the ceiling to fall down on an unsuspecting crowd.

In Texas, an angry cell phone customer wreaks havoc in a store with a metal stool. A mistaken assumption creates an awkward situation for a food delivery worker in Maryland. In Florida, two telecommunication workers are confronted by an irate, and armed, resident. A demonstration at an Arkansas science museum goes very wrong. In Canada, a thrown snowball leads to a scuffle on the slopes. In Illinois, a package delivery worker refuses to let an icy driveway get in his way.

At an Atlanta Airport, a woman berates airline staff after apparently being removed from her flight. In Covington, Georgia, a delivery driver rushing to drop off a package makes a big mistake. A young boy dangles precariously from a chairlift at a Nevada ski resort as a group of skiers below attempt a rescue. At a coffee shop drive-thru in England, a woman convinces her boyfriend to order from a secret menu that doesn't exist. In Fort Worth, Texas, an attempted credit union robbery spirals dangerously out of control.

In Kansas City, Missouri, a convenience store clerk and a customer get into a heated and prolonged confrontation. In North Carolina, two sibling whitewater rafting guides physically fight each other on a raft as it makes its way down a river. In Ontario, Canada, a pair of car mechanics are caught on dashcam taking a vehicle on an unexpected errand. At a gym in Ohio, a woman gets stuck upside down on an inversion table, with no rescue in sight. In Louisville, Kentucky a karaoke host loses his cool over a patron's aggressive singing style.

In Lebanon, Oregon, a pay-it-forward chain at a coffee shop drive-thru gets derailed when a customer is accused of cutting the line. At a restaurant in Scottsdale, Arizona, a mother with her baby is confronted by another patron. At a car dealership in Bedford, Ohio, a dispute between a customer and an employee comes to a terrifying head. In Texas, a delivery driver struggles on the icy steps of a porch. In Miami, Florida, fans scramble to save a cat dangling from a stadium's upper level. At a carnival in Juarez, Mexico, a thrill seeker gets more than she bargained for on a pendulum ride.

An employee of a Minnesota big box store confronts a customer about her receipt. An argument on a public bus in Houston takes a shocking turn when shots are fired. A pet shop owner in Valley Glen, California goes all out to protect a McCaw. In Dickinson, Texas, a customer and a gas station employee argue over whether or not a gas pump is working. At a ski resort in the country of Georgia, a disastrous chair lift malfunction sends skiers flying through the air.

At a sandwich shop in Hemet, CA, two customers confront store employees about their unsatisfactory meal. In Chile, a man who allegedly tries to snatch a bus passenger's bag pays a serious price. A customer in a Las Vegas, NV drugstore who is pepper sprayed by a security guard uses the store's milk to find relief. In Sarasota, FL, an unauthorized trip in a yacht wreaks havoc at a marina. At a monster truck rally in Marion, OH, excitement turns to horror, as a safety worker is hit by one of the vehicles.

At a big box store in Encino, California, a customer fumes as an item she purchased is no longer in her shopping bag. In Saugus, Massachusetts, a man relaxing in the jacuzzi is shocked when he finds the gym has closed and he is now locked inside. At a Columbus, Mississippi hotel, an employee and a family attempting to check in argue over room availability. In Culcheth, England, a car barrels through a restaurant window, nearly missing a group of unsuspecting diners. In a parking lot in Lincoln, Nebraska, a man driving a skid loader results in a tense standoff with police.

Customer Satisfaction isn't always guaranteed in this top ten episode of Customer Wars, especially if there are fists involved.

See what happens when customers help themselves to anything...they...want, in this top ten episode of Customer Wars.

In this top ten special of Customer Wars, irate patrons received poor service and they're not afraid to shout about it.

On this top ten special of Customer Wars, patience is a virtue. And it's something all these customers are running out of.

Patrons take hangry to a whole new level in a special look back featuring the top ten most memorable food related incidents of Customer Wars.

Sometimes you have to take matters into your own hands, and on this top ten countdown special, these busybody customers do just that.

You can't always get what you want, and in this top ten year-end special, these customers aren't happy about it.