Email verification problem

drosso46561 wrote 9 years ago: 1

I have tried to verify my email address several times by clicking on the link to send me a verification email. I have waited more than 2 days in case there is a slow sending problem and still none of them have showed up. I double and triple checked my email address here to make sure it is correct. After that, I checked my spam folder and my email's filter settings. There is nothing there to block it. My email address is a att.net address. This has caused problems once before with a actual business where they would not send to a att mail address. Any help would be appreciated.

david wrote 9 years ago: 1

I dug deep into the logs, and there appears to be a problem with att's mail server. They are blocking our emails with the following message: blocked by sbc:blacklist.mailrelay.att.net. 521 DNSRBL: Blocked for abuse. See http://att.net/blocks

I double checked that our email servers are set up correctly and not listed in any known blacklist, so unfortunately there's nothing we can do on our end. You'll have to ask att to fix this or use a different email provider instead.

drosso46561 wrote 9 years ago: 1

I will try my gmail account on my cell phone in a day or so and see if that goes through. Thanks for the response. At least I know now why the message is not coming to me.

deleted wrote 9 years ago: 1

drosso46561 wrote:
I will try my gmail account on my cell phone in a day or so and see if that goes through. Thanks for the response. At least I know now why the message is not coming to me.

Gmail should work just fine. At least it did with me :)

gmpugs wrote 9 years ago: 1

Mine is through gmail as well. I didn't have any problems verifying my email when I signed up here.

drosso46561 wrote 9 years ago: 1

Finally was able to verify through gmail. Had not set Gmail back on on my newer cell phone so had to go through that again. Anyways, thanks again for letting me know what the problem was. Next time I have a problem with something I will try to note the day and time as well and include that in any problem to make it easier for log checking for you.

david wrote 9 years ago: 1

No problem, happy to hear that it's fixed!