Cancel premium subscription

Ace4 wrote 4 years ago: 1

I'm really sorry this is totally in the wrong place but I have searched everywhere and cannot find how to start a new thread so this is all I could do but is totally in the wrong place. Please could someone tell me?

My query is as follows: I had forgotten that I was paying for TVmaze Bronze and was therefore very surprised when I was automatically rolled on to another year's subscription. I would like to stop this from happening again next year so please tell me how to do this. I have no memory of subscribing anyway as it was so long ago.

I look forward to hearing from you.
Many thanks

gazza911 wrote 4 years ago: 1

Hi Ace4,

I don't know the answer myself so I've asked for one of the admins to get back to you on this.

david wrote 4 years ago: 1

Hey Ace,

You can cancel your subscription here: https://www.tvmaze.com/premium/dashboard. By doing so, you'll continue to have the benefits of your premium subscription until its next expiration date but it won't be automatically renewed anymore afterwards.

If you wish to request a refund on your existing subscription, please contact us via email and we'll look into that for you!

Ticky wrote 4 years ago: 1

Hi please cancel my subsciption

david wrote 4 years ago: 1

Ticky wrote:
Hi please cancel my subsciption

Hi Ticky. Did you click the¨"cancel" link on the https://www.tvmaze.com/premium/dashboard page?

Ace4 wrote 4 years ago: 1

gazza911 wrote:
Hi Ace4,
I don't know the answer myself so I've asked for one of the admins to get back to you on this.

Thank you

Ace4 wrote 4 years ago: 1

david wrote:
Hey Ace,
You can cancel your subscription here: https://www.tvmaze.com/premium/dashboard. By doing so, you'll continue to have the benefits of your premium subscription until its next expiration date but it won't be automatically renewed anymore afterwards.

Hi David,

Sorry for the delay in replying but many thanks for your help. I did unsubscribe though I didn't work out how immediately as I had previously checked the dashboard - I think I couldn't see the wood for the trees (or was having a senior moment!) but got there eventually. As I tried to cancel the subscription before the due date I have asked for a refund if possible; it's very nice of you to offer and really appreciated so thank you very much :)

Ace4 wrote 4 years ago: 1

david wrote:
Hi Ticky. Did you click the¨"cancel" link on the https://www.tvmaze.com/premium/dashboard page?

I'm glad I'm not the only one with this problem!

Jan wrote 4 years ago: 1

Hi there,

Looks like everyone has been assisted so i'll be closing this thread.
For anyone else who has Premium related questions: Most answers can be found in the FAQ https://www.tvmaze.com/faq/24/premium-faq

cheers,

Jan