Problem with Firefox


dpratt wrote 8 years ago: 1

I was surfing TVMaze today using Firefox as I always do, and suddenly I got the following error. (I tried a number of times):

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.

I tried opening the site in Google Chrome and it was working fine. So I checked to make sure Firefox wasn't doing anything weird with cookies like blocking them. It wasn't. So I figured the best thing to do would be clear my cookies in Firefox and try again. Things worked fine again until I logged in. Then after I successfully logged in, the first link I went to caused the above error (again). Any attempt to go to TVMaze.com caused the above error.

So I decided to see if I could log in in Chrome. That's where I am now. It seems the problem is affecting Firefox but not Chrome. And it appears to be a redirection+cookies issue.


david wrote 8 years ago: 1

Very strange! Which Firefox version? Any out of the ordinary plugins?


gazza911 wrote 8 years ago: 1

This isn't necessary, but would probably be useful for debugging:

In Firefox, after you have the error, press F12, then if you're not already on it go to the Network tab and then refresh the page.

Uploading a screenshot of what appears there would probably help David know what's going on.


dpratt wrote 8 years ago: 1

Firefox 50.1.0. It's the up to date version. No add ons or unusual plug ins. I tried clearing the cache as well, but still getting the error.


david wrote 8 years ago: 1

Technical FYI: today we pushed a change to enable opportunistic HTTP encryption, so I guess it's related to that. It works fine on all of my Firefoxes though, both desktop and mobile.


dpratt wrote 8 years ago: 1

I checked the network tab. There's around 21 "307 Temporary Redirect" responses. It's using HTTP 2.0 by the way which is a major revision to HTTP.


david wrote 8 years ago: 1

dpratt wrote:
Firefox 50.1.0. It's the up to date version. No add ons or unusual plug ins. I tried clearing the cache as well, but still getting the error.

Very strange. There must be something in your browser, computer or network that's messing with the HTTP connection.

Could you indeed make a screenshot of the developer console (F12), while selecting one of the requests that failed (most likely a 301/302/307. What I have to see specifically is the request headers that were used.


dpratt wrote 8 years ago: 1

Host: www.tvmaze.com

User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0

Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8

Accept-Language: en-US,en;q=0.5

Accept-Encoding: gzip, deflate

Referer: http://www.tvmaze.com/

Cookie: [removed]

DNT: 1

Connection: keep-alive

Upgrade-Insecure-Requests: 1


dpratt wrote 8 years ago: 1

Here's what was returned (with status 307)

Alt-Svc: h2=":443"; ma=86400

Content-Type: text/html; charset=UTF-8

Date: Tue, 03 Jan 2017 20:37:52 GMT

Location: http://www.tvmaze.com/calendar

Server: nginx/1.10.0 (Ubuntu)

X-Content-Type-Options: nosniff

X-Firefox-Spdy: h2

x-frame-options: SAMEORIGIN

x-xss-protection: 1; mode=block


david wrote 8 years ago: 1

Yeah, so your Firefox is misbehaving: it should be sending an "Alt-Used" header. It doesn't appear to be a widespread problem though, it's working fine for all my Firefox instances and there are currently lots of other succesful visits from Firefox.

Sure there are no weird plugins/addons interfering?


dpratt wrote 8 years ago: 1

Even if my Firefox is to blame, isn't there some way to detect and compensate for infinite redirect loops?

deleted wrote 8 years ago: 1

No issues here on firefox though. Hope it's getting sorted for you.


dpratt wrote 8 years ago: 1

P.S. I disabled all of my add-ons. And my plug ins are just standard stuff like Flash and Silverlight.


david wrote 8 years ago: 1

Which OS do you use?


JuanArango wrote 8 years ago: 1

also on Windows 7, just tested my Firefox, all fine here.


gazza911 wrote 8 years ago: 1

Just to check, for "Alt-Used" where you checking under Response Headers or Request Headers as it's the second one that would have it.

P.S It shows on mine as www.tvmaze.com:443

Harnas wrote 8 years ago: 1

I have also the same Problem as "dpratt". I'm using Win 8.1 and Firefox 50.1.0 and i got the same error message.


david wrote 8 years ago: 1

Ugh. I've rolled back the feature for now then. Unless you restart your browser/clear history it might take up to a day before it's propagated to you though.

Wonder if we'll ever find out what's causing it. Perhaps an anti-virus that's messing with Firefox?

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